Index

Index of Articles & Presentations

Here are some of the articles and presentations for download. Feel free to download but regard our Copyright.

Articles

Resource	Location	Download
The Lie at the Heart of Customer Service	Articles	Download as PDF (File size: 74 KB)
The Myth of the Stupid User	Articles
Passing the Design Buck	Articles	Download as PDF (File size: 74 KB)
Paper as a Design Tool	Articles
Do-it-Yourself Usability Testing	Articles
Humans - A Designer's Guide	Articles	Download as PDF (File size: 107 KB)

Resource	Location	Download
1. Thinking... A Customer Information System	Thinking...	Download as PDF (File size: 54 KB)
2. Thinking... The Obscure Interface	Thinking...	Download as PDF (File size: 54 KB)

Resource	Location	Download
Usability - Does it Matter?	Presentations	Download as PDF (File size: 134 KB)
Australasian Online Documentation Conference	Presentations	Download as PDF (File size: 438 KB)

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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

For usability training world-wide, visit Usability That Works.