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Index of Articles & Presentations

Here are some of the articles and presentations for download. Feel free to download but regard our Copyright.


Articles

Resource Location Download
The Lie at the Heart of Customer Service Articles Download PDF versionDownload as PDF (File size: 74 KB)
The Myth of the Stupid User Articles  
Passing the Design Buck Articles Download PDF versionDownload as PDF (File size: 74 KB)
Paper as a Design Tool Articles  
Do-it-Yourself Usability Testing Articles  
Humans - A Designer's Guide Articles Download PDF versionDownload as PDF (File size: 107 KB)


Thinking...

Resource Location Download
1. Thinking... A Customer Information System Thinking... Download PDF versionDownload as PDF (File size: 54 KB)
2. Thinking... The Obscure Interface Thinking... Download PDF versionDownload as PDF (File size: 54 KB)


Presentations

Resource Location Download
Usability - Does it Matter? Presentations Download PDF versionDownload as PDF (File size: 134 KB)
Australasian Online Documentation Conference Presentations Download PDF versionDownload as PDF (File size: 438 KB)





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User Experience PodcastGerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Usability KitGerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

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Working with Apogee - Usability in Asia.

User Experience Podcast
Listen to Gerry Gaffney's User Experience Podcast.

UXpod RSS   UXpod on iTunes

Usability That Works
For usability training world-wide, visit Usability That Works.


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Last Updated: October 5, 2006