Introduction

Gerry Gaffney writes and presents frequently in a variety of forums. He has presented in Australia, Taiwan, Hong Kong and China.

Most recent articles are:

'The Lie at the Heart of Customer Service' - a new article by Gerry Gaffney on October 4 2006.
A Contextual Enquiry Primer on the Sitepoint web site.
'Back to Basics' (with Daniel Szuc) on the Apogee web site.

Follow links on the left for articles and presentations hosted on this site.

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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

For usability training world-wide, visit Usability That Works.