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Copyright Information & Design 2008

Any of the information on this website may be freely downloaded and used, without permission, provided the source is acknowledged and provided that it is not on-sold for profit.

When acknowledging the source, our preferred format is:

Author name, Information & Design. www.infodesign.com.au.

Should you wish to include material in a product that is on-sold, please contact us by email at enquiries@infodesign.com.au - we are generally open to any use of material that serves to promote an improved user experience.

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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

Working with Apogee - Usability in Asia.

Listen to Gerry Gaffney's User Experience Podcast.

For usability training world-wide, visit Usability That Works.