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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

Working with Apogee - Usability in Asia.

Listen to Gerry Gaffney's User Experience Podcast.

For usability training world-wide, visit Usability That Works.